Pizza Hut Trains its Call Centre Agents on Customer Service Management



Pizza Hut Oman recently conducted a rigorous training program for its call centre agents as a part of its Quality initiative to provide excellent customer service that matches its world-class standards. This training conducted in association with Khimji Training Institute, Muscat.

The program focused on areas that included Identify the characteristics of excellent customer service, Demonstrating professional call etiquette, improving the agents spoken English, Identifying and explaining the elements of the call flow including special training on dealing with arduous customers. The program was designed to enhance excellence in customer service.
 

Yogesh Shah, General Manager, Pizza Hut Oman said, “As one of the most preferred family dining restaurants in Oman, Pizza Hut has been serving the best ingredients of Pizza’s and Pasta’s to its valued customers over the last 23 years. Our commitment to delivering a great family experience to our customers has enabled us to constantly strive to give the best service to our customers. This latest Training and development coaching to our call centre agents will enable us to achieve higher standards of customer service”, he added.

“It has been more than a year since I started my career with Pizza Hut Oman. I feel confident about my knowledge and skills attained during this period. The techniques imbibed by our team during this interactive training session will definitely help us to serve our customers better,” said Hanaa Abdulhadi Nasib Al Harthi, Call Center Agent, at Pizza Hut Oman.


 

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The World’s Largest Liner - CUNARD’S QUEEN MARY 2, & QUEEN ELIZABETH, the luxurious ocean liner To visit to Oman during the first half of April 2012

 
 
History was made in 2010 when the world’s largest liner, Cunard’s flagship RMS Queen Mary 2 made her maiden visit at Port Sultan Qaboos. It was the first time a ship of such voluminous proportions entered the port of Oman.

April 2012 awaits 2 hugely iconic ocean liners QUEEN ELIZABETH and QUEEN MARY 2 to visit Muscat.

Both the vessels are arriving on Fridays and will be the centre of attraction at Corniche. This is a unique opportunity for the residents in Muscat to witness either the entry or sailing of these two majestic ships. Queen Elizabeth will arrive at Port Sultan Qaboos, on 06th April 2012 @ 0900 hours and will sail @ 1800 hours. Queen Mary 2 will arrive at Port Sultan Qaboos on 13th April 2012 @ 0900 hours and will sail @ 1800 hours.

Queen Mary 2 is the biggest ocean liner built at a cost of £540 million in the Atlantic liner in history. Everything about this ship is superlative and she offers a whole host of ‘firsts’ and exclusives. The dead weight of the ship is 151,400 tons. She is 1132 feet long, 135 feet wide and 236 feet tall. She is also the fastest passenger ship in the world today.
 

The new Queen Elizabeth named after the first Queen Elizabeth is one of Cunard’s greatest ships, she reflects her predecessor in interior grandeur, décor and style, but with a modern twist. From the outside, her distinctive black and red livery hints at an experience that differentiates a Cunard liner from a modern-day cruise ship.

Port Sultan Qaboos management took the initiative along with the agents, tour operators and tourism department to develop cruise tourism to Oman. The Port has become one among the few favoured ports for these ships because of the special attention given by Saud Al Nahari, the CEO of the port and his team. The tourists are impressed with the user-friendly regulations and positive approach of the Ports, Royal Oman Police Immigration department, customs department and Coast guard. Omani ports are one of the most favoured ports in the region for cruise operators. The authentic Arab heritage, architecture, hygiene and rich maritime history make Oman unique in the region.

M C Jose, CEO, Khimji Ramdas, Projects and Logistics Group said, “We Khimji Ramdas Shipping have handled 61 ships till date and will be handling 22 more ships to make a total of 84 ships during this winter season. Even though all lines we represent have called Oman, there is a drop in traffic. When compared to last winter season there is a drop of 17% on ship calls and 10% on passengers”.
 

“We handle leading cruise line brands such as brands of Carnival Cruise, Cunard, P&O Cruise, Costa, Princes, Aida, Minerva, Discovery, Ocean Village, Silver Seas, Amadia and Vship managed vessels. Ship sizes are increasing and larger ships are getting into these routes. Hence developments of port facilities are also becoming a requirement. Time has come for an active consideration of developing port facilities in Muscat. At the moment only two large vessels can be accommodated in Port Sultan Qaboos at a time. More ship calls can be attracted if the facilities are improved”.

“We introduced more port calls in Khasab this year and are confident of attracting more lines if the facilities can be developed. The facilities and tour opportunities are limited in Khasab. We are also receiving enquiries for Sur. At present, there are no alongside berth in Sur. Ships anchor close to the shore and transport passengers on small boats. A coastal cruise can be developed if Khasab and Sur can have ISPS compliant ports”.



 

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EDWARD NORTON AND DARIA WERBOWY LAUNCH PRADA PHONE BY LG 3.0
 
 

LG Electronics (LG) and PRADA unveiled actor Edward Norton and model Daria Werbowy as the faces of the global advertising campaign to launch the latest smartphone, the PRADA phone by LG 3.0. This is the third phone from the collaboration and represents a key design venture for both companies.
 

Jayanta G Borpujari, General Manager, Khimji Ramdas Information & Communication Technology, said “We have received enquiries for this stylish model from our customers across the Sultanate. We expect nothing less ‘when a pioneering fashion house joins a technology leader to create a state-of-the-art smartphone’. The PRADA phone by LG 3.0 will be released in Oman market by the end of this month & it will be available through all the major retail outlets. Customers can contact our toll-free 800-75000 to get more information on this latest product”

The advertising campaign features leading American actor Edward Norton, who has an illustrious film career starring in movies such as Primal Fear, American History X, Kingdom Of Heaven, and Fight Club. As well as appearing in numerous other films, he is also a writer and director, working behind the scenes on films such as The Incredible Hulk. Alongside him is the Ukrainian/Canadian model Daria Werbowy, one of the world’s most recognisable models who has worked frequently for PRADA and many other leading fashion houses.
 

Both individuals embody the core values behind the PRADA phone by LG 3.0 – stylish looks and smart functionality. Both are stars who have excelled in their fields and represent the ethos of style and substance; Norton is an Academy Award-nominated actor, whilst Werbowy holds the record for opening and closing the most catwalk shows in one season, as well as being one of the top earning models of recent years.

D. Y. Kim, President of LG Electronics Gulf FZE commented: “LG is delighted to have these talented and successful individuals on board to help launch this smartphone. They embody the very essence of the PRADA phone by LG 3.0, combining style with substance, as well as bringing to life this outstanding smartphone.”

Norton also added: “It was a pleasure collaborating with PRADA and LG, both Global brands with impeccable reputations for being the most innovative and respected in their fields.”

The PRADA phone by LG 3.0 combines PRADA’s distinctive style with LG’s innovative technology, including one of the biggest and brightest screens in the world at 4.3-inch and 800-nit screen. Styled with PRADA’s clean and sharp design philosophy, the handset features a full glossy touchscreen to the front and PRADA’s signature Saffiano pattern to the back, all finished in classic black. Every detail has been designed for chic simplicity, and the handset also boasts LG’s signature Floating Mass Technology, optically enhancing the thinness of its already impressive 8.5mm depth, with minimal hard keys completing the sleek simple finish.
 

As effective as it is striking, the PRADA phone by LG 3.0 boasts a 1.0 GHz Dual-Core/Dual-Channel architecture for high-speed performance, and dual-band Wi-Fi for high-speed surfing on the go.
To complement the handset, users will have access to a full line of PRADA phone accessories such as a PRADA branded cradle and Bluetooth ear set. Users can also carry their PRADA phone by LG 3.0 in a range of stylish pouches.

tcMedia Conta
Vijay Shekar
Corporate Communications and Customer Care
Khimji Ramdas LLC
00968-24765590
00968-99105922
.


 

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Khimji’s Home Furniture “Great Exchange Offer” is back - Exchange your old Furniture for new Arrivals 
 

Khimji’s Home Furniture is back with its "Great Exchange Offer" where you can exchange your old home furniture for the newest arrivals from around the world. Its stylish Showroom located at Al Khuwair, Muscat has an extensive display of Home furniture and children’s furniture, exclusively chosen for its discerning customers who look for the right combination of price, quality and customer service.

Praveen Kapoor, Business Head - Home Furniture Division, Infrastructure Group of Khimji Ramdas said. “Changing-out the furniture in our homes can be quite a daunting task. Most furniture stores that deliver your new furniture usually do not remove your old furniture and exchange it at the best reasonable market price. They will leave that up to YOU the homeowner. We realized this deterrent faced by customers and brought in this useful replacement scheme. Our customers have been giving us an overwhelming thumb- up for this limited period offer. Regular insight into our customers' preferences and behaviors has enabled us stay ahead of the curve and become their dependable partner in Oman reaching out with new and innovative offers.” he added.

Khimji’s Home Furniture has over the years become one of the most trusted names in Oman for Home furnishing. From Classical to sleek European designer furniture, every new model is available at very attractive prices. Their Home furniture collection comprises imports from across countries like Brazil, Turkey, Spain, China, India, Malaysia, Vietnam and Indonesia
 

Your wait is finally over. Get ready to revamp your dream house by replacing old furniture with new arrivals at Khimjis’ Home Furniture Showroom. The division has also added a wide variety of Sofa types and Children’s furniture suiting the budget and fashion trends. Designer Children’s furniture and stylish bunk beds are also on display at the showroom.


Customers who wish to get more information on the scheme can call KR toll free number-80075000.


 

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Crowne Plaza Muscat conducts successful Food Safety Training for its employees 
 

The supervisors and managers of Crowne Plaza Muscat have successfully completed the Muscat Municipality mandatory Food Safety training program with Khimji Training Institute (KTI), Muscat. KTI has been a pioneering force in enhancing and sustaining the high standards of food safety in hotels across Oman.

Gireesh Nair, Executive Chef, Crowne Plaza Muscat, said, “Training our employees to prepare and handle food safely is our top priority. We ensure that all our employees understand and follow the stipulated policies and procedures on food safety. We are committed to serving a variety of quality and safe food to our discerning guests.”

The three-day classroom program was designed with a clear action plan to improve the already existing high standards.

"The course is the capstone of training for our managers and supervisors, it is the key to preparing them for their critical role in protecting the food supply," said Samiya Al Balushi, Training Manager, Crowne Plaza Muscat.


 

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Funky IO?ION! Watches from Italy arrive in the Sultanate!!
 

For all the fab girls and guys of Oman, the latest trends for Spring-Summer 2012 have arrived. Khimji’s Luxury and Lifestyle Stores is delighted to announce the newest addition to its existing collection of International Lifestyle, Adventure and Sport brands - The funky Italian brand of IO?ION! Watches (Pronounced as ION Watches).

This fashion accessory is worn by Celebrities including Adam Lambert, Katy Perry, David and Victoria Beckham, Fergie, Kirsten Dunst and Lindsay Lohan. This watch has taken the world by storm. IO?ION! watches are ultra-light, highly comfortable and of excellent quality. It’s today sold in more than 30 countries.

Rohit Shah, General Manager, Khimji’s Luxury and Lifestyle Oman, said, “IO?ION! watches are treated with Tourmaline, a semi-precious stone well-known for its natural electric charge and ionic properties that contribute to both health and the environment. Tourmaline is also believed to be one source of the “chi energy” in Chinese Traditional Medicine and has been proved to be the highest-energy crystal in the world. Tourmaline is activated by (body) heat, pressure or water, and releases negative ions every time you wear your watch to offset the heavy doses of positive ions (free radicals, air pollution) in our every day environment.”

He added: “The IO?ION! LED watch is comfortable to wear and is visible at night. It looks funky and the display is big enough for anyone to read. These cool rubber watches are available in 10 different colors. A great way to do the new - IO?ION! watch is by adding it to your repertoire.”

Hailed by Hollywood & the Entertainment Business Fashionistas as an must-have accessory for Spring 2012, these latest edition of IO?ION! Silicon watches are available at various price points.

Paolo Scurci, Owner of the IO?ION! brand, said: "We are excited to introduce our trendy and exciting styles to cater to the discerning public in Oman. We believe that our varied ranges of high quality products, accompanied by leading customer service approach of Khimji Ramdas will provide our customers with an outstanding and lasting experience. The Middle East has established itself as a globally recognized market for quality brands. The economic robustness and stability of Oman coupled with Khimji Ramdas excellence in the Omani retail market has given us complete confidence that Khimji Ramdas will significantly contribute to our organization's continued success in the region."

IO?ION! Watches
More and more health experts, researchers and doctors are acknowledging the astounding health-promoting benefits of negative ions:
(As reported on the website of IO?ION Watches http://ioion.ae/highlights/tourmaline/)

• Revitalization of cell metabolism
• Strengthening of the immune system
• Stabilization of blood pressure
• Improvement in blood circulation (dilation of vessels)
• Strengthening of the bones
• Purification of the blood (increase in alkalinity)
• Facilitation of breathing
• Reduction in pulse rate
• Enhancement of heart function

IO?ION! Watches are exclusively distributed by Khimji Ramdas, Luxury and Lifestyle Division throughout Oman

For more information, visit www.ioion.ae 

 

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FLOATING HOTEL VERONICA OPENS IN DUQM
 

Veronica is the Sultanate of Oman’s latest phenomenon being the first Floating Hotel located at the heart of Duqm Port. Owned and operated by DSME Oman LLC (Daewoo Shipbuilding & Marine Engineering Oman LLC), operators of the Oman Drydock Company (ODC), this world-class, state-of-the-art facility is poised to woo tourists and business guests alike to the Sultanate. Veronica will be in an unique position to exclusively address the amenities and accommodation requirements of both business guests and tourists visiting the scenic wilayat of Duqm.

During the Press Conference held at the Grand Hyatt Muscat on 21st February 2012, Kwang Soo Lee, DSME Oman’s General Manager said, “We are pleased to bring the majestic Floating Hotel Veronica to the Sultanate of Oman at a time when the Omani Government is investing heavily in Duqm’s development. Veronica will serve as an ideal venue to accommodate the stake holders involved in Duqm’s development. The Floating Hotel offers guests a home-away-from-home atmosphere and can accommodate both long staying business clients involved in Duqm projects as well as tourists visiting to see the tourist spots within the vicinity”.

Highlights of the Floating Hotel Veronica’s entertainment facilities include several multi-cuisine restaurants and bars, a fully equipped spa and gym, swimming pools, lounges, business centre, library, theatre, banquet and meeting facilities, a clinic and pharmacy and a salon. In his address to the media Jason Kim, DSME Oman’s Business Unit Manager, elaborated about the facilities available on board Veronica. “With over 200 well-furnished rooms ranging from luxury, deluxe, standard to serviced residences; Veronica is well-equipped with modern and efficient infrastructure to accommodate and address the requirements of its guests at par with international standards. The Floating Hotel Veronica also has several retail and office spaces available for lease to local and international businesses who wish to open a satellite office in Duqm and be closer to their project sites.

Speaking on the occasion, Irausek Alexander, Interim General Manager of Veronica further elaborated on the various restaurants and amenities that are available on board Veronica. While speaking to press and other dignitaries, he said “We offer our guests the option of dining at any of the restaurants we have onboard, guests can choose to dine al fresco at the Lido Garden by the poolside or have a more intimate candle-light dinner at the Coral Restaurant. Veronica offers international cuisine by renowned Executive Chef Andreas Katzer featuring an eclectic menu and delectable seafood. Veronica is also an ideal venue for banquets, workshops or corporate events. Business guests may utilize any of the fully-equipped Conference rooms for board meetings or presentations and Riviera Business Centre is available to assist guests with their business needs while onboard”.

MC Jose, CEO, Projects and Logistics Group, Khimji Ramdas said, “We have pooled in all our resources to ensure MV Veronica is well supported with the best services that Oman has to offer. From specialist Ship Management services through V Ships, Vessel husbanding by Khimji Ramdas Shipping LLC to Engine stores and supplies from Middle East Fuji Khimji’s the company has provided a consortium of services for day to day operations of the vessel. Khimji’s House of Travel has been the web design and marketing communications agency for the project. We are also arranging for recruitment and training of the Ship personnel including housekeeping staff on board the ship, he added.”

The floating hotel Veronica in Duqm benefits both businessmen and workers and also provides an ideal place for tourists to explore the area. Khmji’s Travel is keenly marketing some of the attractions that one can access while using Duqm as the base are The Rock Garden at Duqm, the fishing town of Ras Duqm, the Arabian Oryx Sanctuary and Raz Markaz which probably is the finest of Al Duqm’s natural treasures.

For further information and inquiries, please visit www.veronicaduqm.com, you may also call 24604187 or email : This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
 

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Khimji’s Building Materials launch leading bathroom brands TECE and FRANKE in Oman
 

Khimji’s Building Materials Division under the flagship of the Infrastructure Group of Khimji Ramdas added to its world-class product portfolio, two prominent brands in Bathroom technology – FRANKE from Switzerland and TECE from Germany. 400 plus invitees across the business spectrum attended this grand launch at the Al Bustan Palace Hotel on February 12, 2012.

TECE is a leading German supplier of building service applications such as pipe systems, concealed flushing technology, drainage technology, and grease separators. TECE was the first company to produce diffusion-free plastic pipes for underfloor heating. Since then, TECE has developed into a system provider covering all aspects of housing technology. The company’s areas of competence encompass curtain wall, piping and cistern technology, as well as drainage technology and stainless steel processing.

Holger Ruf, Head of Sales and Marketing at TECE Middle East along with Ayethulla Akay, Head Exports, TECE Germany were present during the event.

Holger Ruf, Head of Sales and Marketing at TECE Middle East, quoted “TECE is very pleased to have Khimji Ramdas as their partner for Oman. Providing innovative and sustainable products is part of our philosophy, and with the experience and market penetration that Khimji Ramdas has in place, our products are upgraded with sustainable local service. We are very confident that this strategic partnership will end up in satisfied clients and positive results.”

FRANKE are market leaders for complete solutions in public and semi-public sanitary facilities. Headquartered in Aarburg, Switzerland, FRANKE has an international network of companies dedicated to supporting local economies and upholding the highest standards in its selected field of business. FRANKE offers a comprehensive range of systems with components for various areas of application like water control and water management, water disinfection, hospital equipment , commercial sinks and WC’s/Urinals.

Alex Pieper, Operations Head, FRANKE RAK along with Bruno Perrucki, Head Sales and Marketing, Wash Room Business, FRANKE Global, Michael Renneiger, Head Sales, FRANKE RAK with Hussain Motiwala, Area Manager, FRANKE Middle East were present during the event.

Reiterating their strong connection with the Khimji Ramdas Group, Michael Renninger, Head of Sales-Middle East, FRANKE said “Our relationhip with Khimji Ramdas has been established for almost a decade. We are very proud and satisified to be associated with such a strong local brand name in Oman. We believe that this is the right time for such a strategic partnership to be established as there are some very interesting large scale infrastructure develpments happening in Oman and we look forward to be part of it”.

Hritik Khimji, Director, Khimji Ramdas along with N.S. Vijaya Kumar, CEO Infrastructure Group, Khimji Ramdas, Ranjit Ravindran Pulparambath, Sr. Asst. Divisional Manager, Building Materials Division, Khimji Ramdas along with Karnakar Sanagonda, Head of Sanitary-ware, Building Materials Division, Khimji Ramdas were present during the event.

N.S. Vijaya Kumar, CEO Infrastructure Group, Khimji Ramdas highlighted that “Khimji Ramdas Building Materials Division has been serving the growing needs of the industry for over 35 years. We are pioneers in many new trends in the Oman Infrastructure industry. This partnership will further strengthen our commitment to meet the growing infrastructure requirements in the country specific to Washroom Technology-both residential and commercial. Functionality, innovation and reliability of both the brands have encouraged us to bring these product lines to Oman. Both TECE and FRANKE will give us the much needed thrust in projects as they have the expertise of being associated with large infrastructure projects like corporate banks, large malls, Airports and more importantly villas. We hope to capitalize on this prestigious tie up”.

To know more about TECE and FRANKE and about Building Materials division of KR,  customers can now call KR toll-free 800-75000 or visit facebook.com/khimjiramdas.

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Get Super Romantic with Swarovski this Valentine’s Day

The romance is blossoming and the weather is artful. Love is in the air and you can feel it everywhere. This Valentine's Day Swarovski offers the perfect gift for the ones hit by Cupid's arrow. You now have an ideal way to express your inner emotions and warm thoughts by choosing from a wide collection of exquisitely designed crystal jewellery from Swarovski.

In honour of Valentine’s Day, Swarovski Oman is bringing to you a stunning selection of ‘Swing, Sing and Shine’, Spring/Summer 2012 collection. The collection is a tribute to vintage styling and an ode to the lights, camera and action of the entertainment world – a topic that has been intrinsically linked to the company for many decades. As the chilly winter draws to an end, welcome Spring with the brightness, warmth and happy colours.

Rohit Shah, General Manager, Khimji’s Luxury and Lifestyle Stores says, “There has never been a perfect time to gift a Swarovski. We are creating another path for you to express to your love. Mesmerize your lover with the sparkling treasures from Swarovski. Avail the Special Muscat Festival offer; get up-to 50% off on Swarovski products only at Khimji’s Luxury and Lifestyle Outlets in Oman.”

“Swing, Sing and Shine” Swarovski collection tells a story of a versatile young lady who is growing from an ambitious student into a glamorous leading lady ready for the spotlight; the tale comes to life with modern and vintage styling, in soft pastels colours, spherical and floral references, which is a nod to the golden era of the ‘60s. Swarovski didn’t forget the men either with offerings that include cuff links, pendants/charms, bracelets and necklaces.

Once again Swarovski proves that they are force on the fashion frontier. Whatever the season, celebrating with Swarovski is the ultimate gift of love. All products of Swarovski are directly available at Khimji’s Megastore, Ruwi 24796161 and Qurum 24560419.

To find out more on the Swarovski Collections customers can now call KR toll-free 800-75000 or visit facebook.com/khimjiramdas.

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José Carreras, the legendary tenor visits Khimji’s watches, Muscat

The legendary Spanish tenor José Carreras, visited the high-end Khimji’s Watches’ facility at Shatti Al Qurum in Muscat. Acclaimed as one of the World’s greatest tenors of all time, his charismatic presence and mesmerizing vocal display at the Royal Opera House Muscat (ROHM) has drawn admiration from the hugely interested and enthusiastic audience in Oman.

José Carreras graced the exclusive Chopard Corner at Khimji’s Watches with his august presence
on January 31, 2012.

In the summer of 1987, while José Carreras was pursuing a brilliant international career, he suddenly fell ill with leukaemia. Thanks to the treatment by a devoted team of doctors in Barcelona and in Seattle, he finally overcame this terrible disease. As a result of this painful experience, José Carreras decided to start a campaign against leukaemia and established in July 1988 the “Fundación Internacional José Carreras para la lucha contra la leucemia” in Barcelona.

The Scheufele family, owners of Chopard Geneva, are longstanding close friends of José Carreras, whom they first met in Vienna on the occasion of the opening of the first Chopard boutique.

On April 29th 1991, with the support of Karl Scheufele, President of Chopard Geneva, José Carreras created the “Fondation José Carreras pour la lutte contre la leucémie, Genève”, and in November 1995, the “Deutsche José Carreras Leukämie-Stiftung e.V.” in Munich. The goals of the Swiss and German foundations are in harmony with the guidelines established by the Spanish foundation and aim to achieve the same goal: “Each case of leukaemia must be definitively overcome”.

Since 1996, Chopard has made limited edition watches in the name of the famous tenor. A portion of the sales of these limited edition watches is donated to the Foundation.

Khimji’s Watches are the exclusive representatives of Chopard Watches and Accessories in Oman.

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Pizza Hut presents the ultimate taste – the Flavours of Arabia

It looks like pizza lovers are in for a really fine treat this New Year. Pizza Hut has just unveiled a hard-to-resist invitation to take one’s taste-buds on an Arabian adventure, with four exotic new “Flavors of Arabia” pizza toppings, a special appetiser and a traditional drink.

“We are leaving nothing out this time,” says Vive kPande, CEO, Khimji Ramdas Lifestyle Group. “There’s Sujuk Spiral for entrée… The mouth-watering toppings include all the traditional favourites: Chicken Shawarma, Beef Shawarma, Taouk, and Sujuk – with all four toppings available in Pan, Thin ‘n’ Crispy and Stuffed Crust, as well.”

Besides the ever-popular Chicken and Beef ‘Shawarma’, the recipe for ‘Sujuk’ includes spicy beef sausage chunks on tahina sauce, topped with mozzarella, red onion and olives. Exotic ‘Taouk’ has succulent grilled chicken chunks on garlic sauce, topped with mozzarella, bell peppers, tomatoes, onions, and a garlic sauce drizzle.

“To complete the adventure,” he added, “there’s traditional Mint Lemonade to sip after your completely satisfying meal.”

With Muscat Festival 2012 fast approaching, “Flavours of Arabia” comes at a highly opportune time. Over the years, the festival has gained prominence as a Middle Eastern cultural highlight, with both domestic and overseas tourists expected to visit the country in droves. Cuisine, especially Omani and Arabian, is also a key attraction of the Muscat Festival. Pizza Hut believes this is a wonderful occasion to acquaint tourists and guests with the flavours of the region, with the interesting fusion of pizza and indigenous delicacies.

“We welcome this opportunity to introduce delicious, traditional Arabian recipes on the Pizza Hut menu. It has natural appeal for our Omani patrons – but as Oman’s favourite restaurant chain, we also see this as an excellent opportunity to introduce our non-Arab customers and their families to some of the more popular cuisines of Arabia – especially, as part of the culinary celebrations of Muscat Festival 2012,” explained Anil Khimji, Director, Khimji Ramdas.

The “Flavours of Arabia” promotion is scheduled across all Pizza Hut outlets in Muscat, Salalah, Sur, Sohar, Wudam, Nizwa, and Ibri.

“Flavours of Arabia” is available on dine-in, delivery and takeaway orders. For Home Delivery, call 24 822 500; or visit pizzahut-me.com or khimjiblog.com for more information.

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Pizza Hut managers attend Food Safety Training

Food safety is a growing concern across the world. Pizza Hut Oman regularly conducts food safety audits to uphold the highest levels of customer satisfaction and service delivery.

Recently Pizza Hut conducted food safety training for 73 of its managers and supervisors across Oman in three batches. This training was conducted in association with the Ministry of Manpower at the Khimji Training Institute (KTI).

Anil Khimji, Director, Khimji Ramdas, said, “We work closely with leading hospitality professionals to maintain and meet the stringent food safety standards. All new employees undergo mandatory induction training on Pizza Hut standards, Customer service and food safety practices.” Customer delight has always been our top priority.” He quoted

Managers and supervisors at Pizza Hut Oman are HACCP (The Hazard Analysis and Critical Control Point) certified. Regular refresher training on personal hygiene and food safety are given to all employees at Pizza Hut in order to have a good understanding of the latest techniques in food safety management.

Yogesh Shah, General Manager, Pizza Hut Oman said, “At Pizza Hut we pride ourselves on delivering great service and great pizzas to all of our customers. We ensure compliance with regulatory standards by training our staff on the latest food Safety measures and procedures.”

Salim Saleh Mohamed Al Baluchi, Area Manager of Pizza Hut Oman said, “Our food safety program is considered to be among the best designed programs for front-line employees working in Pizza Hut Oman outlets. All our team members are certified on nuances of Food Safety,” he said.

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